Technical Account Manager
Description
Zafran is looking for an experienced Technical Account Manager to join our growing customer-facing team and play a key role in supporting and enabling leading security organizations worldwide.
We’re looking for a hands-on, technically strong professional with a customer-oriented mindset, strong problem-solving skills, and a passion for building trusted, long-term relationships while driving successful product adoption end to end.
About Zafran
The Zafran Threat Exposure Management Platform is the first and only consolidated platform that integrates with your security tools to reveal, remediate, and mitigate the risk of exposures across your entire infrastructure. Backed by Sequoia, Zafran uses an agentless approach to reveal what is truly exploitable, while reducing manual prioritization and remediation through automated response workflows
What you will do
- Customer Partnership & Enablement: Serve as the primary relationship and technical point of contact for assigned accounts, guiding customers through onboarding, adoption, and getting maximum value with Zafran.
- Solution Design & Problem Solving: Understand customer use cases and business goals, and provide tailored guidance on how to best configure, extend, or integrate Zafran's platform.
- Proactive Technical Guidance: Help customers stay ahead of potential issues by providing best practices, roadmap insights, and proactive technical health checks.
- Escalation Management: Partner with Support, Product, and Engineering to escalate and resolve technical issues that block value delivery, while keeping customers informed and confident in the process.
- Voice of the Customer: Surface customer feedback, product requests, and usage insights to influence product roadmap decisions and ensure customer needs are represented.
- Advocacy: Champions customer success stories, promotes advocacy programs
Customer Success Metrics: Drive product adoption, retention, and satisfaction across your accounts; own technical KPIs such as time-to-value and overall health.
Requirements
- 5+ years in a technical account management, solutions engineering, or customer-facing technical role, preferably in a SaaS environment.
- Strong technical background—comfortable discussing APIs, integrations, data flows, and product configurations.
- Empathy for the customer experience and a talent for turning technical conversations into clear, actionable guidance.
- Experience collaborating cross-functionally with Support, Product, and Engineering teams.
- Strong project and relationship management skills; ability to work with both executive stakeholders and technical users.
- Familiarity with customer success platforms, CRM tools, and helpdesk/ticketing systems.
- Bonus: Experience in customer onboarding, technical writing, or delivering workshops/webinars.
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