IT Specialist

We are looking for a hands-on IT Specialist to own and manage day-to-day IT operations in our New York office. This is a user-facing role at the heart of our US operations - you'll be the go-to person for keeping our employees productive, our endpoints healthy, and our office technology running smoothly and securely.

You will work 4 days per week from our New York office.

About Zafran:



Our Mission: To stop the exploitations of vulnerabilities, everywhere.

What makes us different: Zafran de-risks 90% of critical vulnerabilities overnight across your hybrid environment and uses your existing security tools to rapidly mitigate and remediate the 10% most likely to be exploited.

​​Who’s behind us: Zafran is backed by Sequoia Capital, Cyberstarts, and a deep belief that cybersecurity should move as fast as attackers do. We’re one of the fastest-growing companies in the industry, scaling to meet demand from the world’s most advanced, security-obsessed organizations.

We’re serious about our mission- so expect work that matters, teammates who challenge and inspire you, and plenty of fun along the way!

What you will do:

• Provide Tier 1 and Tier 2 technical support for employees both onsite and remotely, serving as the first point of contact for IT issues
• Manage and maintain Mac and Windows endpoints across their full lifecycle — from provisioning and configuration to troubleshooting and retirement
• Administer Okta, including user management, group policies, permissions, and security settings
• Own and operate MDM solutions for Mac and Windows devices, ensuring devices are compliant, up to date, and properly configured
• Support and maintain SSO integrations across internal tools and systems
• Own the meeting room IT experience, including conferencing hardware, displays, and Zoom Rooms or similar setups
• Handle IT procurement for the US team - ordering hardware, managing inventory, and coordinating timely replacements
• Lead IT onboarding and offboarding, ensuring employees have the hardware, accounts, and access they need from day one (and that access is properly revoked when they leave)
• Partner with the Security and broader IT teams to enforce policies, implement best practices, and support audits or compliance initiatives

• Maintain clear and up-to-date documentation for IT processes, systems, and troubleshooting guides