Technical Account Manager

Zafran is looking for an experienced Technical Account Manager to join our growing customer-facing team and play a key role in supporting and enabling leading security organizations worldwide.

We’re looking for a hands-on, technically strong professional with a customer-oriented mindset, strong problem-solving skills, and a passion for building trusted, long-term relationships while driving successful product adoption end to end.

About Zafran:

Our Mission: To stop the exploitation of vulnerabilities, everywhere.

What makes us different: Zafran de-risks 90% of critical vulnerabilities overnight across your hybrid environment and utilizes Agentic Capabilities and your existing security tools to rapidly mitigate and remediate the 10% most likely to be exploited.

​​Who’s behind us: Zafran is backed by Menlo Ventures, Sequoia Capital, Cyberstarts, and a deep belief that cybersecurity should move as fast as attackers do. We’re one of the fastest-growing companies in the industry, scaling to meet demand from the world’s most advanced, security-obsessed organizations.

We’re serious about our mission- so expect work that matters, teammates who challenge and inspire you, and plenty of fun along the way!

What you will do:

• Customer Partnership & Enablement: Serve as the primary relationship and technical point of contact for assigned accounts, guiding customers through onboarding, adoption, and getting maximum value with Zafran.
• Solution Design & Problem Solving: Understand customer use cases and business goals, and provide tailored guidance on how to best configure, extend, or integrate Zafran's platform.
• Proactive Technical Guidance: Help customers stay ahead of potential issues by providing best practices, roadmap insights, and proactive technical health checks.
• Escalation Management: Partner with Support, Product, and Engineering to escalate and resolve technical issues that block value delivery, while keeping customers informed and confident in the process.
• Voice of the Customer: Surface customer feedback, product requests, and usage insights to influence product roadmap decisions and ensure customer needs are represented.
• Advocacy: Champions customer success stories, promotes advocacy programs

Customer Success Metrics: Drive product adoption, retention, and satisfaction across your accounts; own technical KPIs such as time-to-value and overall health.